If you have excessively dry fingers, moisturize or re-enroll fingerprint. You can add up to 5 fingerprints, follow the steps to set up a fingerprint. Check that you’re using the same finger you used when you enrolled in Fingerprint Unlock. Ensure your display is clean and without dirt or smudges. Make sure you press & hold your finger firmly on the sensor until your phone unlocks. Learn how to check & update your Android version. To fix issues, try these troubleshooting steps: Check the Made for Google manufacturers websites for compatible screen protectors.įingerprint sensor not reading your fingerprint Make sure you’re using a screen protector that is Made for Google certified. If your fingerprint won’t scan, it might be because of your screen protector. Tip: To improve access to the fingerprint sensor when your phone is asleep, you can also turn on Tap to check phone or Lift to check phone. You can change your settings so your display always shows the fingerprint sensor, even when it’s asleep. If you're having trouble scanning your fingerprint in bright, outdoor sunlight, cover the fingerprint sensor while you firmly press and hold your fingerprint on the sensor.įingerprint sensor not available when phone is asleep Your fingerprint might not be scanning for a few reasons: If other people share your phone, they should add their fingerprints from inside their own profiles. Tip: Anyone whose fingerprints you add will be able to unlock your phone and authorize purchases with your account. For example, hold your phone with its screen facing you. Hold your phone as you'd normally hold it when unlocking. Put your finger on your phone's sensor (not its screen). 
If you don't already have a screen lock, you'll be asked to add a backup PIN, pattern, or password. On Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 4a, Pixel 4a (5G), Pixel 5, & Pixel 5a (5G), follow these steps: Follow the instructions to adjust your finger position to capture the edges and tips of your fingerprint. Start by placing the center of your finger over the sensor. Press & hold your finger firmly on the screen.Put your finger on the fingerprint icon and wait for the fingerprint sensor to light up and vibrate. The fingerprint sensor is towards the bottom of your phone’s display.
On Pixel 6 & Pixel 6 Pro, follow these steps:
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